Shipping & Delivery Policy

Introduction

Thank you for shopping with Elite Sphere.

This Shipping & Delivery Policy explains how orders placed through our website, elitespheregt.com, are processed, shipped, and delivered.

By placing an order with Elite Sphere, you agree to the terms described in this Shipping & Delivery Policy.

We make reasonable efforts to process and deliver all orders accurately and within the estimated delivery timeframe. However, delivery times may vary depending on product availability, delivery location, courier operations, and other circumstances beyond our reasonable control.

Order Processing

Orders are processed after successful order confirmation and, where applicable, payment verification.

Before dispatch, Elite Sphere may review the following information:

  • Product availability.

  • Customer contact details.

  • Delivery address.

  • Payment status.

  • Order verification requirements.

  • Fraud prevention or security checks.

Orders may be delayed if additional verification or information is required.

Customers are responsible for providing complete and accurate information when placing an order.

Processing Time

Order processing times may vary depending on product availability and order type.

Most available products will be prepared for dispatch within the normal processing period shown at checkout or communicated to the customer.

Processing times may be longer for:

  • On Demand products.

  • Special-order items.

  • Products requiring supplier confirmation.

  • Large or bulk orders.

  • Orders placed during weekends or public holidays.

  • Orders requiring payment or customer verification.

Processing time is separate from delivery time.

Delivery Locations

Elite Sphere currently provides delivery services to locations where delivery is available through our approved courier or logistics partners.

Delivery availability may depend on:

  • Customer location.

  • Courier coverage.

  • Product size or weight.

  • Product availability.

  • Delivery restrictions.

  • Applicable local requirements.

Certain remote or restricted locations may require additional delivery time or charges.

UAE Delivery

Elite Sphere may provide delivery services across eligible locations within the United Arab Emirates.

Estimated delivery times may vary depending on the Emirate, area, product availability, and courier service.

Delivery to remote or less accessible areas may take additional time.

Shipping Charges

Shipping or delivery charges, where applicable, will be displayed during checkout or communicated to the customer before the order is confirmed.

Shipping charges may depend on:

  • Delivery location.

  • Product weight.

  • Product dimensions.

  • Order value.

  • Courier charges.

  • Special handling requirements.

  • Promotional shipping offers.

Elite Sphere reserves the right to update shipping charges from time to time.

Any applicable delivery charges will be clearly communicated before final order confirmation where possible.

Free Shipping

Elite Sphere may occasionally offer free shipping on selected products, order values, locations, or promotional campaigns.

Free shipping offers may be subject to:

  • Minimum order value.

  • Specific delivery locations.

  • Selected products.

  • Limited promotional periods.

  • Additional promotional conditions.

Free shipping availability may change without prior notice.

Estimated Delivery Time

Estimated delivery times are provided for guidance only and are not guaranteed.

Delivery time may depend on:

  • Product availability.

  • Order processing time.

  • Delivery destination.

  • Courier availability.

  • Traffic conditions.

  • Weather conditions.

  • Public holidays.

  • High-demand periods.

  • Supplier delays.

  • Security or verification requirements.

  • Events beyond our reasonable control.

Customers will be informed where possible if a significant delay occurs.

Same-Day or Next-Day Delivery

Where same-day or next-day delivery is available, this option may be subject to:

  • Product availability.

  • Order confirmation time.

  • Delivery location.

  • Courier availability.

  • Payment confirmation.

  • Cut-off times.

  • Additional delivery charges.

Same-day or next-day delivery is not guaranteed unless specifically confirmed by Elite Sphere.

On Demand Products

Products marked as “On Demand” may require additional processing time because they may need to be sourced from a supplier after an order is placed.

An On Demand product does not necessarily mean that the item is immediately available for dispatch.

Elite Sphere will make reasonable efforts to source and deliver On Demand products within the expected timeframe.

If an On Demand product becomes unavailable, the customer may be offered:

  • An alternative product.

  • A revised delivery timeframe.

  • Order cancellation.

  • A refund where applicable.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

The delivery address should include, where applicable:

  • Building name or number.

  • Apartment, office, or villa number.

  • Street name.

  • Area.

  • City or Emirate.

  • Landmark.

  • Customer contact number.

Elite Sphere is not responsible for delivery delays or additional costs caused by incorrect, incomplete, or inaccurate delivery information provided by the customer.

Changing the Delivery Address

Customers should contact Elite Sphere as soon as possible if they need to change the delivery address.

Address changes may only be possible before the order has been dispatched.

Once an order has been handed over to the courier, changing the delivery address may not be possible or may result in:

  • Additional delivery charges.

  • Delivery delays.

  • Order cancellation in some circumstances.

Elite Sphere does not guarantee that a delivery address can be changed after order confirmation.

Delivery Attempts

The courier may contact the customer using the phone number or contact information provided during checkout.

If delivery cannot be completed because the customer:

  • Is unavailable.

  • Does not answer calls or messages.

  • Provides an incorrect address.

  • Provides an incorrect contact number.

  • Refuses delivery.

  • Fails to provide necessary delivery instructions.

the courier may make another delivery attempt where available.

Additional delivery charges may apply for repeated delivery attempts.

Failed Delivery

If delivery repeatedly fails due to circumstances caused by the customer, Elite Sphere may:

  • Return the order to the warehouse or supplier.

  • Cancel the order.

  • Charge additional delivery fees.

  • Deduct applicable shipping or handling costs from any eligible refund where permitted.

Any refund, where applicable, will be handled according to our Refund, Return & Cancellation Policy.

Customer Availability

Customers or an authorized recipient should be available to receive the order at the delivery address.

Where required, the courier may request:

  • Customer name.

  • Order number.

  • Contact confirmation.

  • Identification or verification information.

Customers should not provide unnecessary sensitive information to unauthorized individuals.

Order Tracking

Where tracking is available, customers may receive tracking information through:

  • Email.

  • SMS.

  • WhatsApp.

  • Website order status.

  • Courier tracking notification.

Tracking availability depends on the selected courier and delivery method.

Tracking information may take some time to update after dispatch.

Delivery Confirmation

An order may be considered successfully delivered when:

  • It is received by the customer.

  • It is received by an authorized person at the delivery address.

  • The courier confirms successful delivery according to its delivery procedure.

Customers should ensure that someone authorized is available to receive the order.

Inspecting Your Order

Customers are encouraged to inspect the package at the time of delivery where reasonably possible.

Please check for:

  • Visible package damage.

  • Opened packaging.

  • Tampered packaging.

  • Incorrect product.

  • Missing items.

  • Visible product damage.

If there is an obvious issue with the package, customers should document the condition with photographs or video where possible.

Damaged Package

If your package arrives damaged, opened, or visibly tampered with, please contact Elite Sphere as soon as possible.

Customers may be asked to provide:

  • Order number.

  • Photographs of the packaging.

  • Photographs of the product.

  • Description of the issue.

  • Delivery information.

Claims related to damaged products will be reviewed according to our Refund, Return & Cancellation Policy.

Missing Items

If an order contains missing products or accessories, customers should contact Elite Sphere as soon as possible after delivery.

Please provide:

  • Order number.

  • Details of the missing item.

  • Photos of the delivered package where applicable.

  • Any other information reasonably requested.

Elite Sphere will review the issue and provide an appropriate resolution where applicable.

Incorrect Product Delivered

If you receive a product that is different from the product ordered, please contact Elite Sphere as soon as possible.

The product should remain:

  • Unused.

  • In its original condition.

  • In its original packaging.

  • With all included accessories and documentation.

The issue will be handled in accordance with our Refund, Return & Cancellation Policy.

Delivery Delays

Although we make reasonable efforts to meet estimated delivery times, delays may occasionally occur.

Delivery delays may result from:

  • Courier delays.

  • Traffic conditions.

  • Weather conditions.

  • Public holidays.

  • High order volumes.

  • Product availability.

  • Supplier delays.

  • Customs or regulatory requirements where applicable.

  • System or technical issues.

  • Incorrect customer information.

  • Events beyond our reasonable control.

Elite Sphere shall not be responsible for reasonable delays caused by circumstances outside our control.

Public Holidays and Weekends

Orders placed on weekends, public holidays, or outside normal business hours may be processed on the next available business day.

Delivery services may also be limited or delayed during:

  • UAE public holidays.

  • Religious holidays.

  • Seasonal periods.

  • Major promotional events.

  • Unexpected courier closures.

Bulk Orders

Large or bulk orders may require additional processing and delivery arrangements.

Elite Sphere may contact the customer to confirm:

  • Product availability.

  • Delivery timeframe.

  • Delivery charges.

  • Delivery method.

  • Order verification.

Bulk orders may take longer to process and deliver than standard customer orders.

Large or Heavy Products

Certain large, heavy, or special-handling products may require special delivery arrangements.

Additional delivery charges may apply depending on:

  • Product weight.

  • Product dimensions.

  • Delivery location.

  • Installation requirements.

  • Special handling requirements.

Any additional applicable charges will be communicated where possible before final delivery arrangements are confirmed.

International Shipping

International shipping, where available, may be subject to additional requirements and charges.

International customers may be responsible for:

  • Shipping charges.

  • Customs duties.

  • Import taxes.

  • Local taxes.

  • Clearance charges.

  • Other government or courier fees.

Availability of international shipping may vary by product and destination.

Customers should confirm international delivery availability with Elite Sphere before placing an order where necessary.

Customs and Import Charges

Where products are shipped internationally, customs authorities may impose duties, taxes, or other charges.

Such charges are normally the responsibility of the customer unless otherwise stated.

Elite Sphere is not responsible for delays caused by customs clearance procedures or government authorities.

Refusal of Delivery

If a customer refuses to accept a confirmed order without a valid reason, Elite Sphere may charge or deduct applicable:

  • Delivery charges.

  • Return shipping charges.

  • Handling charges.

  • Other reasonable costs associated with the failed delivery.

Any remaining eligible amount may be refunded in accordance with our Refund, Return & Cancellation Policy.

Order Cancellation Before Dispatch

Customers may request to cancel an order before it has been processed or dispatched.

Cancellation requests should be submitted as soon as possible.

Cancellation is not guaranteed if the order has already entered the dispatch process.

Any approved refund will be handled according to our Refund, Return & Cancellation Policy.

Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

The customer may need to:

  1. Receive the order.

  2. Request a return.

  3. Follow the applicable return procedure.

Return eligibility will be determined according to our Refund, Return & Cancellation Policy.

Ownership and Risk

Responsibility for the product may transfer to the customer upon successful delivery, subject to applicable laws and the terms of the relevant order.

Customers should inspect products promptly after delivery and report any issue within the applicable timeframe.

Incorrect Contact Information

Elite Sphere is not responsible for delays or failed deliveries resulting from incorrect contact information provided by the customer.

Customers should ensure that their:

  • Phone number.

  • Email address.

  • Delivery address.

are accurate before confirming an order.

Force Majeure

Elite Sphere will not be responsible for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters.

  • Severe weather.

  • Government restrictions.

  • Transport disruptions.

  • Courier interruptions.

  • Internet or system failures.

  • Public emergencies.

  • Labor disputes.

  • Supply chain disruptions.

  • Other unexpected events.

Where possible, Elite Sphere will make reasonable efforts to provide customers with updates regarding significant delays.

Returns Related to Delivery Issues

Any return request relating to delivery issues will be handled according to our Refund, Return & Cancellation Policy.

Customers should contact Elite Sphere promptly if they experience:

  • Damaged delivery.

  • Wrong product.

  • Missing items.

  • Defective product.

  • Incorrect quantity.

Return approval may require supporting information such as photographs, videos, packaging, or proof of purchase.

Policy Changes

Elite Sphere reserves the right to update, modify, or change this Shipping & Delivery Policy at any time.

The latest version will be published on this page.

Customers are encouraged to review this policy periodically.

Contact Us

If you have any questions regarding shipping, delivery, order status, or this Shipping & Delivery Policy, please contact us:

  • Legal Company Name: ELITE SPHERE GENERAL TRADING CO. L.L.C S.O.C

  • Business/Trade Name: ELITE SPHERE GENERAL TRADING CO. L.L.C S.O.C

  • License No.: 1506746

  • Email: Elitespere@gmail.com

  • Phone: 052-1694872

  • Website: www.elitespheregt.com

  • Address: Office No. 01, Abuhail Building, Street No. 25, Abuhail, Dubai, UAE.